On Thursday July 22nd Steve decided to take the power into his own hands and fight the negligent cafeteria system of which we have become so accustomed too. In heroic fashion, his opinions were sent directly to cafeteria management and this should be a fine example for us all to follow. Without further ado, here is the letter he sent:
"Today I ordered one of the specials from the building 11 grill: the California Burger. Both the grill and the website describe the burger in this way, “Grilled Angus burger with jack cheese, avocado, fresh spinach and tomato with chipotle mayonnaise on a rustic roll.”
I ordered the California Burger, but upon verifying my order, found an angus burger with only jack cheese and avocado, missing the chipotle mayo, fresh spinach, and tomato. I asked the grill cook about the chipotle mayo and she pointed at the burger condiment bar and grunted. I checked the burger condiment bar, but only regular mayo. I went back to the grill and after a couple minutes was able to catch the attention of one of the very nice mangers who graciously helped me out (THANK YOU!). She searched all over the kitchen for the chipotle mayo, kindly apologizing for the wait while zipping around the kitchen. After finding it and putting it on the burger she handed the box to me, but it was still missing tomato and spinach. I spotted the tomato at the burger condiment bar earlier, so I just asked her about the spinach. She pointed at the salad bar and told me I could get spinach there. Luckily there was 5 leaves of spinach left, so I was able to complete my burger.
Long story short, if you are going to advertise something as a special please fulfill the entire order as advertised. Even if the chipotle mayo had been included in the first place and I only had to go to the salad bar for the rest, having to go elsewhere to complete the advertised order feels like a really half-assed attempt at fulfilling the promises made to the customer and is really poor customer service.
Thank you to the manager who was very nice, very personable, and ready to go out of her way for a customer, as she did for me today."
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